SimplyKept Privacy Policy

SimplyKept, a service of Ethos Services LLC · Mapleton, Utah · Effective September 22, 2026

SimplyKept comes into your home, so we hold ourselves to a simple standard: collect only what the service needs, protect it carefully, never sell it, and delete it when it's no longer needed. This policy explains exactly what that means. It is incorporated into our Terms of Service.

1.What we collect

Account and contact information: your name, email address, phone number, and service address.

Home and service information: details about your home and the equipment we maintain (square footage, item counts and locations, equipment makes/models/serial numbers), your service plan and quote, service history, and notes you or our technicians record about your home.

Photographs: our technicians photograph serviced equipment and completed work for your service record. These document the work and help us service your home correctly; they are never used in marketing without your separate written consent.

Access credentials: if you choose standing access, we store the gate codes, lockbox combinations, or entry instructions you give us.

Payment information: payments are processed by Stripe, Inc. We never see or store your full card number — we keep only a reference to your Stripe customer record and your billing history.

Communications: records of the service emails and text messages we send you (and your consent choices for each channel).

2.What we don't collect

We don't run advertising trackers or third-party analytics on this site, and we don't buy data about you from anyone. The site stores a small amount of information in your own browser (for example, a plan you're building before you sign up, and your sign-in session) — that information stays on your device and is not shared with advertisers.

3.How we use your information

To perform and schedule your services; to build and honor your quote; to communicate with you about visits, receipts, and your account; to keep an accurate record of the work done in your home; to process payments; to keep our route days efficient; and to meet our legal obligations. If you opted in to marketing messages, we may also tell you about new services — you can withdraw that consent at any time without affecting your subscription.

4.Who we share it with

We never sell your personal information. We share it only with:

Our technicians — the people servicing your home see what they need to do the job: your address, access details, and your home's service items.

Service providers that run our business — Stripe (payments), Microsoft Azure (hosting, data storage, and email delivery). Each receives only what its function requires.

Vendors you ask us to involve — if you ask us to refer or coordinate a third-party vendor, we share the contact and job details needed to arrange that work.

Legal requirements — if required by law, subpoena, or to protect the safety of our people or customers.

5.How we protect it

Your data lives in access-controlled systems hosted on Microsoft Azure, encrypted in transit and at rest. Access credentials get extra protection: they are stored encrypted, shown only to staff assigned to your home, and are never included in emails. Password hashes are stored using industry-standard one-way hashing and are isolated so that routine application code cannot read them. Our staff are background-checked before they receive access to any customer information.

6.How long we keep it

We keep your account and service records while your subscription is active, and for a reasonable period afterward for record-keeping, legal compliance, and dispute resolution. Two shorter clocks run inside that: access credentials are deleted within 14 days after your subscription ends (or sooner on request), and routine database backups age out within 35 days.

7.Your choices and rights

You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it (subject to records we must keep for legal, billing, or dispute-resolution purposes) by emailing privacy@simplykept.pro. You can opt out of marketing email or texts at any time (reply STOP to texts); service notifications can be switched to email-only on request. We respond to privacy requests within 30 days.

8.Children

Our services are for homeowners and our website is not directed to children. We do not knowingly collect personal information from anyone under 18.

9.Changes to this policy

If we make material changes, we'll give you at least 30 days' notice by email or through your account before they take effect. The effective date at the top always reflects the current version.

10.Contact us

SimplyKept (a service of Ethos Services LLC)
224 S Main St, PMB 432, Springville, UT 84663
privacy@simplykept.pro · (801) 900-5837